ByteZilla has never and will never sell your information to any third party for advertising, monetary purpose or showing you other people’s ads and promotions. This policy explains what information we collect from you, how it is used and who can access it.
We only collect the information that we actually need and which is important to us to provide services to you. Some of that is information that you explicitly give to us during the normal course of business like inquiring about our products/services, project negotiation, working on a project, maintenance or after sale support etc. We store your name and contact information like phone, social profiles, address etc., and your own project related information.
When you visit our websites or use our services, we automatically log some basic information like how you got to the site, where you navigated within it, your location and what features and settings you use. We use this information to improve our websites and services and to drive serve you better while providing our services.
Sometimes we receive information indirectly for example if you ask about our services through one of our partners or we get a lead from our partners or forums or other similar sites.
All the information that you share about your project with us during project negotiation or consultation is considered as business secrets and treated as strictly confidential and ByteZilla doesn’t share it with any third parties without your permission.
We use your information to provide the services you’ve requested, create and maintain your accounts. We also use it to communicate with you about the services you’re currently using, your support requests, feedback and information about our new services and products that you may like. We analyze the information we collect to understand user needs and to improve our websites and services.
We are required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information provide the service you’ve requested from us. When that’s not the case, we must demonstrate that we have another legal basis, such our legitimate business interests.
You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly.
If you handle other people’s data using ByteZilla services for example if you are one of our partners , such as information about your customers or employees, you are entrusting that data to us for processing. Being a service providers you may share your customers, employees, vendors data as a part of project development process. You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employee, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.
ByteZilla believes in customer satisfaction, and therefore has a considerate cancellation policy. We, as a merchant, provide a service that comes in the form of services. As such, our offering is not a tangible product that can be returned for a refund. It can be used immediately upon receipt; there is no product to return.
All cancellation requests must be submitted on our CRM or emailed at: [email protected] Your request will not be considered valid unless and until you receive confirmation on your submitted request.All cancellation requests must be submitted on our CRM or emailed at: [email protected] Your request will not be considered valid unless and until you receive confirmation on your submitted request.
We are in service business and doesn’t have tangible item to deliver. So there is no chance of missing or misplacement of any item. Our deliverables are agreed to before the commencement of the project and are in form of designs file, software code & compiled application. These deliverable are delivered to you in form of electronic files using our CRM, Skype and/or email. Thereafter you have to save a copy of delivered electronic files on your server or on any storage media. Up-to 30 days from delivery date ByteZilla can re-deliver the electronic files to you, thereafter ByteZilla doesn’t owe any responsibility.